- Perhaps the easiest site to get a handle is Twitter. Twitter introduced the idea of hash tags into their site model. Users can tag posts with certain keywords, just like with SEO. So, by looking up which of these keywords are being mentioned in the most posts at certain time, one can tell what ideas and things are trending. These trending topics are sure to catch the attention of customers in other contexts as well.
- On curatorial sites like Pinterest and Tumblr, it is in your benefit to figure out which users are trend setters. Trend setters exist online in the same way that they do in the real world. These are popular users whose boards and blogs are viewed and copied by a lot of other users. You can court these users and get them posting about your brand.
- Another great feature of sites like Facebook is the ability to communicate directly with customers. On Facebook, you can post messages directed right at your customers. The best part of this is that customers can respond directly to you! Use this feedback to improve the communication you have with your customers as it is.
When utilized correctly, social media can be a wonderful way to keep tabs on
public opinion. This can help you get a good overall idea of what people are
interested in on a day-to-day basis. It can also help you learn what people are
thinking of your own products and services. Listening to customer feedback
when it comes to social media can be an excellent idea for any marketer. This
is a wonderful way to keep ahead of the trends in your customers’ lives and
beyond!
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